QORIQ-LS1-SUPPORT: QorIQ^® Layerscape 1012A, LS1024A, LS1043A, and LS1046A Processor Support Plans

Overview

NXP^® support plans for QorIQ^® LS1012A, LS1024A, and LS1043A communications processor software are available for all customers. The described support plans apply to NXP's application solution kit (ASK) for QorIQ LS1012A, LS1024A, and LS1043A communications processors. NXP offers two tiers of software support plans for these products, allowing customers to tailor the level of support to their project's continuing needs.

These support plans provide our customers with access to NXP's world-class support infrastructure and to new software releases as they become available. These new software releases include many key product updates and feature additions.

Included in all of the support plans is a customer-specific issue tracking system (via voucher), which is unique to every customer's project and facilitates interaction with NXP's software support personnel and engineering community worldwide.

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Features

Priority in front of ALL unpaid support
Bypasses generic non-Linux^® ASK support staff
Next-business-day engagement with Linux software experts
Engagement maintained until a resolution has been made
Resolutions usually include:
- Research and answer
- Workaround recommendations/suggestions
- Clear identification, acknowledgment, and support on identified bugs in the software
Engagement with ASK development activities

MoreLess

Features

Priority in front of ALL unpaid support
Bypasses generic non-Linux^® ASK support staff
Next-business-day engagement with Linux software experts
Engagement maintained until a resolution has been made
Resolutions usually include:
- Research and answer
- Workaround recommendations/suggestions
- Clear identification, acknowledgment, and support on identified bugs in the software
Engagement with ASK development activities

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NXP^® Software

NXP^® Software

NXP^® Software

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Supported Devices

LS1024A: QorIQ^® Layerscape 1024A Dual-Core Communications Processor
LS1012A: QorIQ^® Layerscape 1012A Low Power Communication Processor
LS1043A: QorIQ^® Layerscape 1043A and 1023A Multicore Communications Processors

System Requirements

A compatible browser for issuing service requests to freescale.com/support
A valid Freescale.com account, using a business email address

Support Policy

Software support plan periods* begin when the voucher ID is provided to the customer.
A support plan is applicable to each independent project within the customers’ organization.
Support plan payments should be renewed annually.
Unused hours do not carry over to the next annual support plan period.
Support plan fees apply only to standard software features, as identified in the LS1012A, LS1024A, and LS1043A processor software features description documents. Additional maintenance fees, as described above, are required for optional features and packages.
Customers will be charged a $30,000 re-engagement fee if there is a lapse between support plan periods.

*Support plan period: A 12-month term for which software support plan applies, including the start and end dates.

QORIQ-LS1-SUPPORT: QorIQ® Layerscape 1012A, LS1024A, LS1043A, and LS1046A Processor Support Plans

Overview

Features

NXP® Software

NXP® Software

Supported Devices

System Requirements

Support Policy

QORIQ-LS1-SUPPORT: QorIQ^® Layerscape 1012A, LS1024A, LS1043A, and LS1046A Processor Support Plans

NXP^® Software

NXP^® Software