NXP Layerscape and QorIQ processors Priority Support

Overview

If your project is too important, your schedule too tight, your problem too difficult to rely on the standard support options, then Priority Support is the solution for you.

Tap into NXP experts for development on QorIQ^®, QorIQ Qonverge^®, Layerscape, and MPC8xxx processors which collectively can be referred to as NXP communication processors.

Get direct support from NXP^® for nearly anything processor oriented. By connecting with NXP experts, you gain key insider information during your development cycle. Customers who utilize this support find the experience transformative.

If you have any questions or need something more than support, for example forward or backward porting, please complete the form below to request more info. No question about how NXP can help you is too small, so please don't hesitate to complete this form and ask.

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Features

Receive Priority Attention from a dedicated team of systems specialists
Bypass the standard support levels
Next Business Day engagement with NXP expert staff
Engagement maintained until "resolution", where the standard support provides a limited scope and efforts
Resolutions usually include support by NXP for:
- Research and response
- Faster turnaround
- Direct access to Designers if needed
- Workaround recommendations/suggestions
- Clear identification and acknowledgment of bug, if identified as such
Close Engagement with development activities

MoreLess

Features

Receive Priority Attention from a dedicated team of systems specialists
Bypass the standard support levels
Next Business Day engagement with NXP expert staff
Engagement maintained until "resolution", where the standard support provides a limited scope and efforts
Resolutions usually include support by NXP for:
- Research and response
- Faster turnaround
- Direct access to Designers if needed
- Workaround recommendations/suggestions
- Clear identification and acknowledgment of bug, if identified as such
Close Engagement with development activities

Buy

NXP Priority Support- helping you to get to market faster

NXP Priority Support- helping you to get to market faster

NXP Priority Support- helping you to get to market faster

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Supported Devices

Processors and Microcontrollers
- Legacy MCUs/MPUs
  - PowerQUICC^® II (82xx)
    - MPC8250: PowerQUICC^® II Processor with PCI, 128-ch. HDLC, 10/100 Ethernet
    - MPC8272: PowerQUICC^® II Processor with PCI, USB, Security, Communications Processor Module with UTOPIA
    - MPC8271: PowerQUICC^® II Processor with PCI, USB, Communications Processor Module with UTOPIA
    - MPC8247: PowerQUICC^® II Processor with PCI, USB, Communications Processor Module
    - MPC8248: PowerQUICC^® II Processor with PCI, USB, Security, Communications Processor Module
    - MPC8270: PowerQUICC^® II Processor with PCI, USB, 128-ch. HDLC, 10/100 Ethernet
    - MPC8275: PowerQUICC^® II Processor with PCI, USB, 128-ch. HDLC, UTOPIA II Ports, 10/100 Ethernet
    - MPC8280: PowerQUICC^® II Processor with PCI, USB, 256-ch. HDLC, UTOPIA II Ports, 10/100 Ethernet, IMA
    - MPC8266: PowerQUICC^® II Processor with PCI, 256-ch. HDLC, UTOPIA II, 10/100 Ethernet, IMA
    - MPC8264: PowerQUICC^® II Processor with 256-ch. HDLC, UTOPIA II, 10/100 Ethernet, IMA
    - MPC8265: PowerQUICC^® II Processor with PCI, 256-ch. HDLC, UTOPIA II, 10/100 Ethernet
    - MPC8255: PowerQUICC^® II Processor with 128-ch. HDLC, UTOPIA II, 10/100 Ethernet
    - MPC8260: PowerQUICC^® II Processor with 256-ch. HDLC, UTOPIA II, 10/100 Ethernet
  - PowerQUICC^®III (85xx)
    - MPC8560: PowerQUICC^® III Processor with TDM, DDR, PCI, PCIx Express®, RapidIO, 1 GB Ethernet, Security, CPM with UTOPIA
    - MPC8555E: PowerQUICC^® III Processor with TDM, DDR, PCI, 1 GB Ethernet, Security, CPM with UTOPIA
    - MPC8541E: PowerQUICC^® III Processor with TDM, DDR, PCI, 1 GB Ethernet, Security, CPM with UTOPIA
    - MPC8548E: PowerQUICC^® III Processor with DDR2, PCI, PCI Express®, Serial RapidIO, SerDes, 1 GB Ethernet, Security
    - MPC8547E: PowerQUICC^® III Processor with DDR2, PCI, PCI Express®, SerDes, 1 GB Ethernet, Security
    - MPC8545E: PowerQUICC^® III Processor with DDR2, PCI, PCI Express®, SerDes, 1 GB Ethernet, Security
    - MPC8543E: PowerQUICC^® III Processor with DDR2, PCI, PCI Express®, Serial RapidIO, SerDes, 1 GB Ethernet, Security
    - MPC8533E: MPC8533E PowerQUICC^® III Processor
    - MPC8544E: PowerQUICC^® III Processor with DDR2, PCI, PCI Express®, SerDes, 1 GB Ethernet, SGMII, Security
    - MPC8572E: PowerQUICC^® III Processor with DDR2/3, Pattern Matching Engine, PCI Express^®
    - MPC8569E: PowerQUICC^® III Processor with DDR2/3
    - MPC8535E: PowerQUICC^® III Processor with DDR2/3, eSDHC, PCI, PCI Express, SATA, SerDes, 1 GB Ethernet, USB, Security
  - PowerQUICC^® I (8xx)
    - MPC885: PowerQUICC^® Processor with CPM with ATM, USB, Dual 10/100 Ethernet, Security
    - MPC880: PowerQUICC^® Processor with CPM with ATM, USB, Dual 10/100 Ethernet
    - MPC875: PowerQUICC^® Processor with CPM, USB, Dual 10/100 Ethernet, Security
    - MPC870: PowerQUICC^® Processor with CPM, USB, Dual 10/100 Ethernet
    - MPC852T: PowerQUICC^® Processor with CPM (2 SCC, 1 SMC), 10/100 Ethernet
    - MPC866: PowerQUICC^® Processor with CPM (4 SCC, 2 SMC), 10/100 Ethernet
    - MPC859DSL: PowerQUICC^® Processor with CPM (1 SCC, 1 SMC), 10/100 Ethernet
    - MPC859T: PowerQUICC^® Processor with CPM (1 SCC, 2 SMC), 10/100 Ethernet
    - MPC853T: PowerQUICC^® Processor with CPM (2 SCC, 1 SMC), 10/100 Ethernet
    - MPC855T: PowerQUICC^® Processor with CPM (1 SCC, 2 SMC), 10/100 Ethernet
    - MPC860: MPC860 PowerQUICC^® Processor
    - MPC850: PowerQUICC^® Processor with CPM (2 SCC, 2 SMC), 10T Ethernet
  - PowerQUICC^® II Pro (83xx)
    - MPC8349E: PowerQUICC^® II Pro Processor with DDR2, Dual PCI, 1 GB Ethernet, Dual USB, Security
    - MPC8347E: PowerQUICC^® II Pro Processor with DDR2, PCI, 1 GB Ethernet, Dual USB, Security
    - MPC8343E: PowerQUICC^® II Pro Processor with DDR2, Dual PCI, 1 GB Ethernet, Dual USB, Security
    - MPC8360E: PowerQUICC^® II Pro Processor with DDR2, TDM, PCI, Security, USB, QUICC Engine^® with 1 GB Ethernet, UTOPIA
    - MPC8358E: PowerQUICC^® II Pro Processor with DDR2, TDM, PCI, Security, USB, QUICC Engine^® with 1 GB Ethernet, UTOPIA
    - MPC8323E: Low-Power PowerQUICC^® II Pro Processor with DDR2, TDM, PCI, Security, USB, QUICC Engine^® with UTOPIA
    - MPC8321E: Low-Power PowerQUICC^® II Pro Processor with DDR2, TDM, PCI, Security, USB, QUICC Engine^®
    - MPC8323: Low-Power PowerQUICC^® II Pro Processor with DDR2, TDM, PCI, Security, USB, QUICC Engine^® with UTOPIA
    - MPC8321: Low-Power PowerQUICC^® II Pro Processor with DDR2, TDM, PCI, Security, USB, QUICC Engine^®
    - MPC8313E: Low-Power PowerQUICC^® II Pro Processor with DDR2, PCI, 1 GB Ethernet, Security, USB
    - MPC8379E: PowerQUICC^® II Pro Processor with DDR2, PCI, SATA, 1 GB Ethernet, USB, Security
    - MPC8377E: PowerQUICC^® II Pro Processor with DDR2, PCI, PCI Express, SATA, 1 GB Ethernet, USB, Security
    - MPC8378E: PowerQUICC^® II Pro Processor with DDR2, PCI, PCI Express, 1 GB Ethernet, USB, Security
    - MPC8315E: Low-Power PowerQUICC^® II Pro Processor with DDR2, TDM, PCI, PCI Express, SATA, 1 GB Ethernet, Security, USB
    - MPC8314E: Low-Power PowerQUICC^® II Pro Processor with DDR2, TDM, PCI, PCI Express, 1 GB Ethernet, Security, USB
    - MPC8306: Low-Power PowerQUICC^® II Pro Processor with DDR2, eSDHC, 128-ch. HDLC/TDM, 10/100 Ethernet, USB, IEEE® 1588
    - MPC8309: Low-Power PowerQUICC^® II Pro Processor with DDR2, eSDHC, 128-ch. HDLC/TDM, 10/100 Ethernet, USB, IEEE® 1588
- Power Architecture
  - QorIQ^® Processors Based on Field Proven Power Architecture Technology P-Series
    - P2020: QorIQ^® P2020 and P2010 Dual- and Single-Core Communications Processors
    - P4080: QorIQ^® P4080/P4040/P4081 Multicore Communications Processors
    - P1020: QorIQ^® P1020 and P1011 Dual- and Single-Core Communications Processors
    - P1021: QorIQ^® P1021/12 Single- and Dual-Core Multi-Protocol Communications Processors
    - P5020: QorIQ^® P5020 and P5010 64-bit Dual- and Single-Core Communications Processors
    - P3041: QorIQ^® P3041 Quad-Core Communications Processors
    - P2040: QorIQ^® P2040/P2041 Multicore Communications Processors with Data Path
    - P1023: QorIQ^® P1023/17 Low-End Single- and Dual-Core Communications Processors with Data Path
    - P1010: QorIQ^® P1010 and P1014 Low-Power Communications Processors with Trust Architecture
    - P1024: QorIQ^® P1024/15 Single- and Dual-Core Communications Processors
    - P1025: QorIQ^® P1025/16 Single- and Dual-Core Multi-Protocol Communications Processors
    - P5040: QorIQ^® P5040/5021 64-bit Dual- and Quad-Core Communications Processors
  - QorIQ Qonverge^® Platform: Baseband Processor
    - BSC9131: QorIQ^® Qonverge BSC9131 Single-Core Processor and Single-Core DSP
    - BSC9132: QorIQ^® Qonverge BSC9132 Dual-Core Processor and Dual-Core DSP
    - B4860: QorIQ^® B4860 Baseband Processor
    - B4420: QorIQ^® Qonverge B4420 Baseband Processor
  - QorIQ^® Processors Based on Power Architecture Technology T-Series
    - T4240: QorIQ^® T4240/T4160/T4080 Multicore Communications Processors
    - T1040: QorIQ^® T1040 and T1020 Multicore Communications Processors
    - T2080: QorIQ^® T2080 and T2081 Multicore Communications Processors
    - T1042: QorIQ^® T1042 and T1022 Multicore Communications Processors
    - T1024: QorIQ^® T1024/14 and T1023/13 Dual- and Single-Core Communications Processors
- Arm Processors
  - Layerscape^® Processors
    - LS1021A: Layerscape^® 1021A Dual-Core Processor with LCD Controller
    - LS1020A: Layerscape^® 1020A and 1022A Dual-Core Processors
    - LS1024A: Layerscape^® 1024A Dual-Core Processor
    - LS1043A: Layerscape^® 1043A and 1023A Processors
    - LS1088A: Layerscape^® 1088A and 1048A Processor
    - LS1046A: Layerscape^® 1046A and 1026A Processors
    - LS1012A: Layerscape^® 1012A Low Power Processor
    - LS2088A: Layerscape^® 2088A and 2048A Processors
    - LS2084A: Layerscape 2084A and 2044A Multicore Processors
    - LS1028A: Layerscape^® 1028A Applications Processor
    - LA1575: Layerscape^® Access LA1575 Programmable Wireless Platform

Support Policy

One Year of Technical Support
All support submitted via http://nxp.com/support
Maximum three employees submitting support
Each Support Policy engagement is limited to a single NXP board and processor. Multiple engagements are available and welcomed
NXP must be able to reproduce or visualize the issue on the NXP board

Priority Support Advantage

Solving difficult problems. Recently, we solved RCW issues, IC substitution issues, DDR setup issues, incorrect bypass cap issues and more.
Schematic reviews. We provide the right set of eyes to review your design.
Layout reviews
'Spot Training' - We'll create custom training per your request within reason and deliver via Skype - for example, life of the packet or setting up FMAN
Minor uboot modifications and uBoot tuning
Setup verifications for almost anything - for example RCW serdes validation, DDR configuration, SEC descriptor, and more
Throughput problems - for example one customer freed an entire CPU with just a little help from us.
Emergency boot - for example using priority support, NXP experts once booted a customer board without a console port.
Numerous Linux assistance projects - for example helping to write Yocto recipes.
NXP software experts can provide scoping efforts for large software projects via priority support agreements.

What isn't covered under Priority Support Agreements:

Any kind of development project. NXP distinguishes between support and development work. The company offers different business arrangements for development projects.
No IP of any kind
Silicon fabrication or silicon development process, or anything that would interrupt Silicon Hardware design engineers

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