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Sales and Support


Support Services during the Chinese Spring Festival

We are continuously servicing all customers during the Chinese Spring Festival through the Communities and Tickets in English language.

Our Telephone and LiveChat services for non-technical questions during the holiday are provided by our Americas and Europe team, opening hours are reduced accordingly from 8-Feb-2016 through 12-Feb-2016 and Chinese language support is not available during this time.

If you require phone or LiveChat assistance, please click on Phone Support to see how the opening hours on specific days translate to your time zone.


For Non-Technical Issues

  Phone Support

Enter an issue if you are managing sensitive technical information that cannot be discussed publicly. May require sign in or registration.

We reserve the right to redirect your issues to the community if the submitted issue does not contain sensitive private information.