Find answers to common questions about NXP's Buy Direct and Sample programs including ordering, payment, shipping and returns.
NXP does not ship partial orders. If we do not have enough stock on hand to cover the entire quantity ordered for a particular device, the order queue for that device will be scheduled based on an anticipated availability date on which we expect to have enough stock to ship. For more information, please refer to the separate page on Product Availability, Shipping Method and Delivery Expectations.
You may order any product from our website when you see either the “Buy Direct” button or the “Add to cart” icon. These products include NXP development tools, software, samples, silicon devices and technical-support agreements.
Not all NXP products are available for sale on our website. If you find a product that is not available for purchase directly from NXP, please find the "Distributor" button or if there is none, by contacting your local distributor by phone.
If you purchased a boxed software product (physical shipment), your registration code should be located on the registration card included in the product box.
If you purchased a downloadable software product, your download file and registration code should be displayed in your Orders under the order number that you placed online. You may access your Orders by logging in at nxp.com and navigating to your Registered User Home Page. Then, click on ’Orders’ and search for your order number. When you click on your order number, you will be able to view the details of your order. Then click on the ‘Download/Register’ link. If the link is missing in your order details, or the download file or registration code is not present when you click on the link, please Contact an NXP Representative for assistance. Visit Licensing and Registration for additional help with download product purchases.
Please note that a registration code will not appear in your Orders until your order has cleared our export-compliance screening process. If you are still not seeing a registration code in your Orders, please contact an NXP Representative for assistance.
If you are having difficulty registering your product, you did not receive your key/license after registering your product at Licensing and Registration, or if you encounter an error message or other issue, please email firstname.lastname@example.org for assistance. You may also consult the Licensing and Registration FAQ on the Licensing and Registration page for additional information.
You may access your order on the Orders tab on your Registered User Home Page. There, you will find a link labeled ‘Download/Register.’ When you click the link, a pop-up box will appear with a link to the software file and registration code for the item that you purchased. Visit Licensing and Registration for additional help with download product purchases, as well as to register your product(s).
Unfortunately, we are unable to offer free shipping on physical copies (USB drive) of free evaluation or special edition software products, however you may download these free of charge from our website. For free special edition software, please visit our Special edition CodeWarrior Development Suite page.
Look for the Sample button next to specific devices that may be available as samples. Sample parts are listed on product summary pages (PSPs), part-number search-results pages and parametric search-results pages.
NXP offers samples of products that are active and in production. We offer a broad range of products and all orderable parts on the program are identified with the Sample button . Not all orderable parts are currently available as part of the samples program. If you have questions about the samples program, problems ordering samples online or if you do not see the specific orderable part that you would like to sample, please contact an NXP Representative for more information.
All sample orders are free of product and transportation charges, however, to help manage the rising costs of this program, a nominal order processing fee may apply. Certain governments may require the consignee to pay for the duties, tariffs and VAT charges, or if a third-party broker is utilized by consignee for custom clearance, they may require payment.
Yes. In order to provide free samples to our customers, it is necessary to limit the number of sample requests. The limit is set to three line-items on a single order, with a frequency limit of three orders in a 30-day period. Your 'Orders' link on your Registered User Home Page allows you to see how many samples you have requested.
No. Cookies are a means for us to pass and receive data to and from your browser. The next time that you visit nxp.com, your browser will let us know and we will be able to serve your needs more quickly.
This information combined with the device being requested, ship to and ship from locations and other information is used to determine the appropriate export authorization.
We try very hard to ensure adequate inventory, but if a device is out-of-stock (back-ordered), we will advise you of the anticipated shipping date by email, and we will ship your complete order as soon as inventory becomes available. We do not ship partial sample orders. For more information, please refer to the separate page on Buy Direct Product Availability, Shipping Method and Delivery Expectations.
NXP Semiconductors reserves the right to refuse orders for any reason, including (but not limited to) the following: export control, regulations, concerns about misuse, excessive quantity, and/or multiple requests, multiple registrations by the same user, and prohibitive duties and tariffs imposed by some countries. If your order is refused, you will be notified by email.
We apologize for any inconvenience or difficulty you may have when trying to place your order through the NXP Buy Direct online store. Unfortunately, at this time we are unable to accept phone or email orders because our payment-processing services are performed via an automated secure-payment gateway. If the problem you have experienced is not addressed by the FAQ topics on this page, please contact an NXP Representative for additional assistance. Please provide as many details as possible, including (at minimum) your computer operating system (e.g., Windows, Mac OS, Linux), your web browser (e.g., Internet Explorer, Firefox Safari, Opera) and screenshots of any error messages you may have encountered. We will try to help resolve any issues as quickly as possible.
Please verify the details of the coupon and make sure that the offer has not expired. If you are still encountering a problem, please contact an NXP Representative for assistance.
Tools Menu >> Internet Options >> Security Tab >> Internet (icon) >> click "Custom Level" button >> scroll and find "Scripting", then find and check boxes that enable "active scripting." then find and check boxes that enable "active scripting."
NXP does not ship partial orders. If we do not have enough stock on hand to cover the entire quantity ordered for a particular device, the order queue for that device will be scheduled based on an anticipated availability date on which we expect to have enough stock to ship. For more information, please refer to the separate page on Buy Direct Product Availability, Shipping Method and Delivery Expectations.
You may view your order status by clicking on the 'Orders' link on your Registered User Home Page.
Currently NXP offers two levels of shipping: Standard or Priority. For an estimate of in-transit time and other shipping information, please refer to the separate page on Buy Direct Product Availability, Shipping Method and Delivery Expectations.
Yes. Although we automatically populate the shipping address with information from your registration profile, you have the option, during the order process, to enter a different shipping address by selecting the 'No' radio button in the Address Details portion of the Shopping Cart. After that, you may type over the pre-populated address fields. You also have the option of saving this alternate shipping address as your new address by clicking on the 'Update Profile' radio button available at the bottom of the address form. If you want the address to be used only for a specific order, please do not click on the Update Profile box.
Unfortunately, at this time our carriers cannot deliver to PO, APO or FPO boxes.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Such taxes are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information. Please refer to the separate page on Buy Direct Product Availability, Shipping Method and Delivery Expectations for additional information regarding VAT/GST, import duties and taxes.
You will receive an "Order shipped" notification email that will contain your tracking number. You can also find the tracking number by accessing the 'Orders' link on your My NXP Registered User Home Page.
You may view your order status by clicking on the 'Orders' link on your Registered User Home Page.
You may view your order history and the shipping status of any open orders by clicking on the 'Orders' link on your Registered User Home Page.
Because samples are offered at no charge, there are no return privileges for samples.
Tools and Software: If you need to submit a warranty (Return for Replacement) request for an NXP development tool or software purchased though NXP Buy Direct, please visit Returns and Warranty Information and click on the link titled 'Submit a Tool Warranty Request (Return for Replacement)'.
Silicon Devices: If you need to submit a warranty request for an NXP silicon device purchased through NXP Buy Direct, please Contact an NXP Representative for assistance.
Please contact an NXP Representative and we will respond to you within 24 hours business hours. Please provide your order number in the subject line for quicker service.
You may request cancellation of your order, provided that it has not already been shipped. If you would like to request an order cancellation, please contact an NXP Representative. Responses to cancellation requests may take up to 24 business hours.
The NXP website is constantly improving. As we address the ease of use and effectiveness of the site, we are also adding new features. We welcome your suggestions, so please feel free to contact us. The best way to ensure that your comments are recorded and reported is to use our contact an NXP Representative interface, but you may also email the Webmaster.