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Total Quality drives us to make the connected world better, safer and more secure. When customers think of NXP, we want them to think Total Quality—first-time-right development, designs and qualification; zero defects delivered to our customers; and flawless customer support.
We demonstrate our commitment to Total Quality by continuing our journey toward zero defects, bringing innovative products to market on time at the required quality levels, and providing exceptional customer support. Ultimately, our goal is to exceed customer expectations.
Total Quality is enabled by a quality mindset and culture, reflected in our key Cornerstones:
There are three “phases” of thinking and action within Total Quality Culture. The “phases” are not necessarily serial or exclusive – we must be capable of thinking and acting in each of the phases at the appropriate times.
Responding quickly to identify and address quality issues after we build the product or deliver the service.
Detecting the quality issue before it reaches the customer and correcting the true root cause.
Early identification and addressing of risks and issues to prevent future issues from happening.
Continuous improvement is part of what we do every day at NXP. Our manufacturing and business operations work diligently to identify risks, reduce variation and defects, implement effective tests and screens, and eliminate root causes to ensure that we meet or exceed your expectations. Continuous improvement is everyone’s responsibility. We use a variety of processes, methods and tools to drive continuous improvement activities within NXP, including: