Professional Support for Processors and Microcontrollers

PREMIUM-SUPPORT

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We offer professional support for your platform development when designing with Arm® technology-based solutions, including Kinetis® MCUs, Layerscape, QorIQ, LPC, i.MX and i.MX RT applications processors.

Professional support goes beyond our complimentary standard support providing you with a direct link to knowledgeable NXP specialists who are dedicated to accelerating your time to market.

  • Resolve issues, answer questions with NXP product experts
  • Hotfixes and customer platform support
  • Available in multiple packages to suit your production budget and size

Whether you are just getting started or are deep into your development project, it's easy to get the support you need, when you need it. Simply purchase the plan that offers the number of support hours you need, to get started.

Features

  • Priority response on critical issues
  • Access to expert support engineers
  • Personalized and private web portal
  • Dedicated support manager to ensure rapid resolution

Supported Devices

What isn't covered

What isn't covered under Priority Support Agreements:

  • Any kind of development project. NXP distinguishes between support and development work. The company offers different business arrangements for development projects.
  • No IP of any kind
  • Silicon fabrication or silicon development process, or anything that would interrupt Silicon Hardware design engineers

Why Professional Support

Priority Support Advantage

  • Solving difficult problems. Recently, we solved RCW issues, IC substitution issues, DDR setup issues, incorrect bypass cap issues and more.
  • Schematic reviews. We provide the right set of eyes to review your design.
  • Layout reviews
  • 'Spot Training' - We'll create custom training per your request within reason and deliver via Skype - for example, life of the packet or setting up FMAN
  • Minor uboot modifications and uBoot tuning
  • Setup verifications for almost anything - for example RCW serdes validation, DDR configuration, SEC descriptor, and more
  • Throughput problems - for example one customer freed an entire CPU with just a little help from us.
  • Emergency boot - for example using priority support, NXP experts once booted a customer board without a console port.
  • Numerous Linux assistance projects - for example helping to write Yocto recipes.
  • NXP software experts can provide scoping efforts for large software projects via priority support agreements.

Design Resources

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