Professional Support for Processors and Microcontrollers

PREMIUM-SUPPORT

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Features

  • Priority response on critical issues
  • Access to expert support engineers
  • Personalized and private web portal
  • Dedicated support manager to ensure rapid resolution

Supported Devices

What isn't covered

What isn't covered under Professional Support Agreements:

  • Any kind of development project. NXP distinguishes between support and development work. The company offers different business arrangements for development projects.
  • No IP of any kind
  • Silicon fabrication or silicon development process, or anything that would interrupt Silicon Hardware design engineers

Why Professional Support

Professional Support Advantage

  • Solving difficult problems. Recently, we solved RCW issues, IC substitution issues, DDR setup issues, incorrect bypass cap issues and more.
  • Schematic reviews. We provide the right set of eyes to review your design.
  • Layout reviews
  • 'Spot Training' - We'll create custom training per your request within reason and deliver via Skype - for example, life of the packet or setting up FMAN
  • Minor uboot modifications and uBoot tuning
  • Setup verifications for almost anything - for example RCW serdes validation, DDR configuration, SEC descriptor, and more
  • Throughput problems - for example one customer freed an entire CPU with just a little help from us.
  • Emergency boot - for example using priority support, NXP experts once booted a customer board without a console port.
  • Numerous Linux assistance projects - for example helping to write Yocto recipes.
  • NXP software experts can provide scoping efforts for large software projects via priority support agreements.

Design Resources

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Documentation

Quick reference to our documentation types.

2 documents

Hardware

1-5 of 27 hardware offerings

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Training

Support

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